ORDO is one person
Not a team, not an outsourced support desk. One person who reads every message and replies within 48 business hours.
ORDO is a French sole trader business, based in Sierentz, Haut-Rhin. The full address and registration number are in the legal notice.
Why a toothbrush
Because the market is absurd. A big-brand electric brush costs between 40 and 200 euros, and it arrives with a single head. Three months later you are buying refills, often for the price of a meal.
The real cost of an electric toothbrush is not its purchase price. It is what you pay afterwards, every three months, for years.
We chose the opposite: a brush that does exactly what a brush should do, shipped with two spare heads. Enough to last about six months without buying anything.
What we will never tell you
That it whitens teeth. It does not. A brush cleans.
That it treats anything. We are not health professionals, and we say so wherever it matters.
That it arrives in 24 hours. It arrives in 7 to 15 business days in France, 10 to 20 days in the European Union and up to 30 business days elsewhere, because we ship straight from the factory. It is slower, and it is exactly what pays for two heads in the box instead of none.
Where the product comes from
ORDO resells a product under its manufacturer's brand, relying on its European declaration of conformity. The name and address of the manufacturer, and those of its European Union representative, are shown in the footer of this site.
Plenty of shops hide that information. We show it because it is the law, and because it is the only way to know who you are buying from.
Our commitment
Thirty days to change your mind. You write and tell us what did not work, we refund you, and you send nothing back.
We ask for the reason because it is what helps us improve the product. It is the only thing we ask.