Where is my parcel?
As soon as your order is dispatched you receive an email with a tracking number. It usually arrives within 24 to 48 hours of the order.
That number sometimes takes two or three days before it shows anything. This is normal: the parcel exists, it simply has not been scanned at the first checkpoint yet.
The real delivery times
- Dispatch: within 24 to 48 business hours
- France: 7 to 15 business days
- European Union: 10 to 20 business days
- United Kingdom and Switzerland: 10 to 25 business days. Import duties and VAT remain payable by you.
- United States, Canada and the rest of the world: 15 to 30 business days. Import duties and taxes remain payable by you.
- Carriers: your national postal service handles the final delivery
We ship straight from the factory, with no warehouse in between. It is slower than Amazon, and it is exactly what allows us to put two spare heads in the box instead of none.
How much shipping costs
€2.99 on orders under €50. Free shipping from €50, which means from two brushes, in every country we ship to.
I have not received my tracking number
Check your spam folder first. If you find nothing 48 hours after ordering, write to us with your order number and we will send it again.
My parcel is past the stated delivery time
Write to us. We take it up with the carrier. Beyond 30 business days after dispatch, we reship or refund you in full, your choice.
My parcel arrived damaged
Send us a photo by email. We reship the product or refund you, your choice, with nothing to send back and at no cost.
I want a refund
You have 30 days from receipt. Write to us telling us what went wrong, and we refund you. You have nothing to send back.
This commercial gesture is in addition to your statutory 14-day right of withdrawal; it does not replace it. The details are in our refund policy.